Privacy Policy

At WoneSupport ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including our Digital Support services and our Money Services Business (MSB) operations.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you express interest in obtaining information about us or our products and services, when you participate in activities on the website, or otherwise when you contact us. This may include:

• Name and contact details (email address, phone number).
• Business information (company name, job title).
• Project details and requirements.

Money Services Business (MSB) Data

For clients using our Currency Exchange services, we are required by law to collect additional information for Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance purposes. This includes:

• Government-issued identification (Passport, Driver's License).
• Proof of address.
• Business incorporation documents (for corporate clients).
• Source of funds declarations.
• Transaction details (beneficiary information, amounts).

2. How We Use Your Information

We use the information we collect or receive:

• To provide and manage our services, including website development, digital marketing, and currency exchange.
• To communicate with you, including sending you quotes, invoices, and updates.
• To comply with legal obligations, specifically regarding MSB regulations (FINTRAC compliance in Canada).
• To improve our website and services through analytics.
• To prevent fraudulent transactions and monitor against theft and criminal activity.

3. Sharing of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, and customer service.

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

WoneSupport Inc.
Email: hello@wonesupport.com
Phone: +1 (709) 699-4482